Frequently Asked Questions

What if I want to renew my annual membership?

ValueCare and annual Advantage memberships do not auto renew so you need to purchase another year if you want to continue receiving benefits. For customers who have access to online account management features, you can log in to your online account to purchase another membership. If you do not have online access, you can go to any of our participating clinics and purchase a new membership.

What if I want to change my method of payment for my Advantage Monthly Membership?

For customers who have access to online account management features, you can log in to your online account (log in information should be listed above) to update your payment details. If you do not have online access, go to the Contact Us page to submit an Update Payment Details request. You can also email us at or call us at 1-800-605-9046.

What if I want to cancel my membership?

This applies to the Advantage Monthly Membership only. Cancellations must be submitted 10 days prior to your next billing cycle. For customers who have online account access, simply log in to your account and click on the menu bar. Then go to My account and click Services, then click Membership and then click the Cancel item icon next to the item you wish to cancel. You must then select a reason for cancel and click Submit. If you do not have online access, go to the Contact Us page and submit a Cancel Membership request. You can also email us at or call us at 1-800-605-9046.

Can I purchase multiple memberships?

Yes. Our programs are sold as individual memberships only so if you have multiple family members that you wish to enroll, you can purchase multiple memberships at the same time for those family members.

Are the Medical Discount Programs insurance?

Our Medical Discount Programs are not health insurance programs/policies and are not meant for individuals who have chronic medical conditions. Our discount programs are offered to those without insurance or who have high-deductible policies as a way to reduce non-emergency medical costs.

Are there any additional fees?

Our discount programs do not cover outside lab work or durable medical equipment (crutches, splints, etc.). Please see the Fees Not Covered By Your Membership section for more information.

Will clinic visits count towards my deductible?

No, the discount plans may not be used to contribute toward any deductible. NextCare and its participating family of brands will not bill your insurance for visits.

Can Medical Discount Programs be used with a high-deductible insurance plan?

Our Medical Discount Programs can be used if you have a high-deductible insurance plan. However, the discount programs cannot be used if you wish to bill your insurance for the care you receive at our locations.

Can I use Care Credit to pay for my membership?

No. Care Credit cannot be used to pay for enrollment or monthly membership fees.

Can I use my Health Savings Account (HSA), or a prepaid credit/debit card for my membership fees?

Unfortunately, HSA and prepaid credit/debit cards cannot be used to pay for Medical Discount Program enrollment and membership dues.

When can I start using my membership?

Your membership is active the moment you purchase it and you can use it immediately.

Terms & Conditions

By signing up for a Medical Discount Program, you are agreeing to the following terms and conditions:

You acknowledge that You have enrolled and agreed to participate in a Medical Discount Program from the participating urgent care clinics of NextCare and its family of brands.

IF YOU HAVE ENROLLED IN AN ADVANTAGE MONTHLY PROGRAM, You acknowledge that You have enrolled and agreed to participate in a monthly Membership Discount Program. You understand that You have pre-paid for the first 90 days of the membership and that these fees are non-refundable. You acknowledge that You understand that Advantage monthly membership fees thereafter will be automatically deducted every 30 days from the payment details You provided. You understand that monthly billing will begin 90 days after your first enrollment.


You acknowledge that if the payment details You provided expire, You have authorized NextCare to obtain a new expiration date from the card issuer, if we choose to do so, and/or to continue billing the card in accordance with the terms of this agreement (whether or not we have obtained a new expiration date). In accordance with applicable law, if our first attempt to collect any fee for this membership is unsuccessful, we may make additional attempts to collect from any/all payment methods You provide. NextCare is not liable for any fees charged by your financial institution in the event a payment request is returned as uncollectable.


You acknowledge that if You wish to cancel your Advantage MONTHLY Membership, You must submit a request 10 days before your next billing cycle to ensure appropriate time to process the cancellation. Cancellation requests may be submitted in the following ways:


  • Website:
  • Online: Login into your online account at
  • Email:
  • Fax: 480-353-2240
  • Call: 800-605-9046
  • Clinic: Go to your local clinic and fill out the Advantage cancellation form



For Advantage ANNUAL and ValueCare ANNUAL enrollees, You acknowledge that You understand that this membership is valid one year from date of purchase and will expire unless You agree to renew it. You understand that the enrollment fees are non-refundable.





You acknowledge that our Medical Discount Programs are not insurance and may only be used at our participating locations. You acknowledge that any care You receive under a Medical Discount Membership cannot be  billed to your  medical insurance and that this medical discount plan cannot be used with any U.S. government medical plan.


You acknowledge that online enrollment and other membership fees are subject to change without advance notification. Proof of membership must be provided at time of services in clinic.


You acknowledge that the following fees are not covered by your Medical Discount Program membership:


  • Preventative Services including but not limited to physicals, vaccinations, and/or routine monitoring of chronic illnesses.
  • Work related injuries and/or services.
  • Motor Vehicle Accident injuries and/or services.
  • Durable Medical Equipment (Crutches, Splints, etc.) – this service is provided and billed through an outside vendor, but may be covered by a medical insurance plan if You have one.
  • Services performed by outside facilities – these will be billed to You or your insurance company separately by the providing institutions, and may include but are not limited to Imaging Services (MRI’s, CT scans, Ultrasounds, etc.) and laboratory services not performed within our participating urgent care clinic.
  • Prescription Medications


By enrolling in a Medical Discount Program You acknowledge that You have read and understood these Terms and Conditions regarding membership benefits and enrollment. You understand that this Medical Discount Program only applies to select services provided by a participating urgent care clinic of NextCare and its family of brands, and that You will be responsible for any fees, at the time of service, incurred for services not included in the membership program. You also understand that You may never seek reimbursement from any health insurance for services received under this program and that we will not bill a health insurer for services You receive as a Medical Discount Program subscriber.



Al inscribirse a los programas De Descuento Médico, usted está de acuerdo con los siguientes Términos y Condiciones:

USTED reconoce que se ha inscrito y ha convenido a participar a los Programas de Descuento Médico de las participantes clínicas de urgencias de NextCare y sus familias de marcas.

SI TE INSCRIBISTE EN EL PROGRAMA MENSUAL DE ADVANTAGE, USTED reconoce que Usted se ha inscrito y ha convenido a participar en un programa mensual de descuento médico. Usted entiende que Usted ha pagado por adelantado los primeros 90 días de su membresía y estas cuotas de inscripción no son reembolsables. Usted reconoce que Usted ha entendido que las cuotas mensuales del programa de Advantage serán automáticamente deducidas cada 30 días de la carta de pago que Usted ha provisto. Usted entiende que facturación mensual comenzara 90 días después de su primera inscripción.


USTED reconoce que, si la carta de pago que Usted proporciono se vence, Usted ha autorizado a NextCare a obtener una nueva fecha de vencimiento de la compañía de su carta de pago, si decidimos hacerlo, y/o continuar a facturar la carta de pago en conformidad con los términos de este acuerdo (si hemos obtenido o no una nueva fecha de vencimiento). De acuerdo con la ley aplicable, si nuestro primer intento de cobrar alguna cuota para esta membresía no tiene éxito, nosotros podemos hacer intentos adicionales para colectar cualquier cuota de cualquier/todas cartas de pago que Usted ha provisto. NextCare no es responsable por cualquier sobre cargos cobrados por su compañía financiara en caso que la solicitud de pago de devuelve como incobrable.


USTED reconoce que, si Usted quiere cancelar su membresía Mensual de Advantage, Usted debe enviar una solicitud 10 días ANTES de su próxima fecha de facturación para asegurar tiempo apropiado para procesar su cancelación. Solicitud de cancelación se pueden enviar en siguiente manera:


  • En Linea:
  • Correo electrónico:
  • Fax: 480-353-2240
  • Teléfono: 800-605-9046
  • Clínica: Visite su clínica cercana y llene una solicitud para cancelar



Para Advantage Anual y ValueCare Anual inscritos, Usted reconoce que Usted ha convenido que esta membresía es válida por un año desde la fecha de compra y se vence si Usted no la renueva. Usted reconoce que las cuotas de inscripción no son reembolsables.





USTED reconoce que nuestros Programas de descuento médico no son un seguro y solo se pueden utilizar en nuestras ubicaciones participantes.


USTED reconoce que cualquier atención que Usted reciba bajo a la membresía de descuento médico no se pueden facturar a su seguro médico y que los programas de descuento médico no se pueden usar con ningún plan de seguro médico del Gobierno de los Estado Unidos.


USTED reconoce que la inscripción en línea y otras tarifas de membresía están sujetas a cambios sin notificación anticipada. La prueba de pertenencia debe proporcionarse en el momento de los servicios en la clínica.


USTED reconoce que los siguientes cargos/servicios no están cubiertos por su membresía del programa de descuento médico:


  • Servicios Preventivos incluyendo, pero no limitado a físicos, vacunas, y/o seguimiento rutinario de enfermedades crónicas.
  • Lesiones y/o servicios relacionados con el trabajo.
  • Lesiones y/o servicios de accidentes automovilísticos.
  • Equipo médico duradero (Muletas, férulas médicas, etc.) – este servicio se proporciona y se factura a través de un proveedor externo, pero puede estar cubierto por un plan de seguro médico si tiene uno.
  • Servicios realizados por instalaciones externas – Estos se facturarán a usted o a su compañía de seguros por separado por las instituciones proveantes, y pueden incluir, pero no se limitan a los servicios de imágenes (MRI’s, tomografías, ultrasonidos, etc.) y servicios de laboratorio que no se realizan dentro de nuestras clínicas de urgencias.
  • Medicamentos con Receta



Al inscribirse en un programa de descuento médico, usted reconoce que ha leído y entendido estos términos y condiciones con respecto a los beneficios de la membresía y la inscripción. Usted entiende que este programa de descuento médico sólo se aplica a los servicios selectos proporcionados por una clínica de atención urgente participante de Nextcare y sus familias de marca, y que usted será responsable de cualquier cargo, en el momento del servicio, incurridos por servicios no incluidos en el programa de membresía. Usted también entiende que nunca podrá solicitar el reembolso de ningún seguro de salud por los servicios recibidos bajo este programa y que no facturaremos a una aseguradora de salud por los servicios que reciba como suscriptor del programa de descuento médico.


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